Chargeback & Fraud Prevention Policy

At Renovo Motors, we take fraud prevention seriously to protect both our customers and our business. Due to the high value of our products, all transactions are monitored for risk and security verification.

🔍 ORDER VERIFICATION PROCESS

To prevent fraud, we may:

  • Verify billing and shipping address details

  • Require address matching (AVS verification)

  • Confirm CVV security codes

  • Review IP address and geolocation data

  • Request government-issued ID for high-value orders

  • Contact customers by phone or email for confirmation

Failure to complete verification may result in order cancellation.

📦 SHIPPING SECURITY

For high-value orders:

  • Signature confirmation may be required.

  • Freight deliveries require a valid phone number.

  • The carrier may schedule delivery directly with the customer.

  • Orders may only ship to verified addresses.

We reserve the right to cancel orders that present a high fraud risk.

⚠️ CHARGEBACK POLICY

If a chargeback is filed:

We will dispute the chargeback using:

  • Order confirmation records

  • Payment authorization proof

  • IP address logs

  • Delivery confirmation and carrier signature

  • Customer communication history

Fraudulent chargebacks may be reported to payment processors and relevant authorities.

💳 Payment Provider Compliance

Payments are securely processed via:

  • Stripe

  • Klarna

  • PayPal

Each provider has its own buyer protection policies. We comply fully with their dispute resolution procedures.

🚫 FRAUDULENT ACTIVITY

We reserve the right to:

  • Refuse suspicious transactions

  • Cancel orders flagged as high risk

  • Block repeat fraud attempts

  • Report fraudulent activity

⚖️ LIMITATION OF LIABILITY

We are not responsible for:

  • Unauthorized use of stolen payment methods

  • Third-party identity theft

  • Delays caused by fraud investigations