Return policy

Vehicle Returns:
Renovomotors will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of wrong products shipped caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Renovomotors within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

Part Returns:
The following part items are not acceptable for return: All High-Performance Parts, Electrical Items (Battery Chargers, Controllers, CDIs, Regulators, Stators, etc.), Items Sold By The Foot, Clearance Items, Tools, Engines, Special Orders, Manuals, Books, Oils/Chemicals (consumables) or any Used Parts. Part returns will follow the same policy as vehicle returns.

Damaged / Defective Items:
Renovomotors will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Labor is not included, customers are responsible for replacing these parts. Shipping charges of warranty parts is only covered if shipping within the 48 contiguous States. Should the item be majorly damaged beyond warranty repair, Renovomotors, at their discretion, will offer a return or ship a replacement unit. Customers are responsible to box and safely pack the item for shipping, we cannot provide boxes or packing material. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges. For items shipped LTL Freight, damage must be noted with the driver on the delivery receipt at time of signature, or for concealed damage, they must be notified within 5 days of receiving, otherwise the claim will be denied.

Lost or Stolen Items: (Signature Service & Shipping Insurance)
Renovomotors is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order or if shown with picture delivery. This is because FedEx will automatically deny all claims without signature. If a product is not received, FedEx advises the customer to file a police report for theft and claim it on homeowner’s insurance. We also offer shipping insurance through FedEx for an additional fee. If a product is lost in transit, FedEx will pay the entire insured value, but if additional insurance is not on the package, they will only cover the minimum $100 insurance plus the original shipping charge. Example of no coverage: If insurance is on a package, but the package is delivered without a signature and the customer claims they did not receive it, FedEx will not pay the claim. Only when lost in transit, not after showing delivered.

SMS Text Messaging Contact:
By providing your phone number on an order, you authorize Renovomotors to send text messages to reach you about shipping issues or product issues if you are not reachable by email. Message/data rates may apply. Consent is not a condition of purchase.

Incorrect Product Specifications and/or Pictures:
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Renovomotors is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.