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ET-4 Cruise Connect Plus Grand Edition Fully Enclosed 4-Wheel Electric Scooter with A/C

ET-4 Cruise Connect Plus Grand Edition Fully Enclosed 4-Wheel Electric Scooter with A/C

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Regular price $9,343.00 USD
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ET-4 Cruise Connect Plus — Grand Edition Fully Enclosed Mobility Scooter ($400 Off)

Experience premium all-season mobility with the ET-4 Cruise Connect Plus Grand Edition. This fully enclosed 4-wheel mobility scooter features climate control (A/C & 800W heater), 100km range, 1500W motor, hydraulic brakes, and 7" display. Perfect for seniors seeking weather-protected, comfortable transportation. 300kg capacity, 30km/h top speed, keyless start, rearview camera. Shop now for year-round independence!

User Manual


Product Description

The ET-4 Cruise Connect Plus — Grand Edition is the ultimate fully enclosed mobility scooter designed for year-round comfort, safety, and independence. Whether navigating city streets or suburban roads, this premium four-wheel scooter provides unparalleled weather protection and advanced features that redefine personal mobility.

Key Features

All-Weather Protection

  • Fully enclosed cabin shields you from rain, snow, wind, and extreme temperatures
  • Integrated windshield wiper and washer system for clear visibility
  • Air conditioning keeps you cool in summer heat
  • Powerful 800W heater ensures warmth during cold weather
  • Year-round comfort and protection

Premium Comfort

  • Adjustable seat with ergonomic design for personalized fit
  • MacPherson suspension system absorbs bumps for smoother rides
  • Intuitive, ergonomic controls reduce fatigue
  • Power window for adjustable airflow without leaving your seat
  • Ideal for city streets and suburban roads

Advanced Safety & Technology

  • User-friendly 7-inch multi-language digital LCD color display
  • Integrated Bluetooth audio system for entertainment
  • Clear rearview camera enhances visibility and safety
  • Hydraulic disc braking system (front and rear) for reliable stopping power
  • Complete LED lighting: headlights, tail lights, brake lights, and turn signals
  • Keyless start for effortless, secure entry

Impressive Performance

  • Up to 100 km (62 miles) range on a single charge
  • 1500W high-torque motor for powerful performance
  • 30 km/h (18.6 mph) top speed
  • Climbs moderate hills up to 25% gradient
  • 300 kg (660 lbs) load capacity

Complete Specifications

Power System

Feature Specification
Motor 60V 1500W High Torque Motor
Battery System 60V (capacity varies by configuration)
Charging Time 3-8 hours (depending on depletion level)
Range Up to 100 km (62 miles) per charge*
Charger Smart charger with auto shut-off

Performance & Riding Experience

Feature Specification
Top Speed 30 km/h (18.6 mph)
Riding Modes Forward & Reverse
Climbing Capability 25% gradient (moderate hills)
Transmission Throttle control
Speed Control Variable speed throttle

Build and Structure

Feature Specification
Frame Material High Strength Steel
Overall Dimensions 235 × 110 × 153 cm (L × W × H)
93 × 43 × 60 inches (L × W × H)
Net Weight 260 kg (575 lbs)
Load Capacity 300 kg (660 lbs)
Cabin Type Fully enclosed with door
Ground Clearance [Specify if available]

Wheels and Tires

Feature Specification
Front Tires 125/65-12 Tubeless
Rear Tires 125/65-12 Tubeless
Wheels 12" Alloy Wheels (all four)
Wheel Configuration Four-wheel design for stability

Braking and Safety Systems

Feature Specification
Front Brakes Hydraulic Disc Brake
Rear Brakes Hydraulic Disc Brake
Parking Brake Included
Safety Features Rearview camera, turn signals, horn
Reflectors Front, rear, and side reflectors

Lighting and Visibility

Feature Specification
Headlights LED Headlights
Tail Lights LED Tail Lights
Brake Lights LED Brake Lights
Turn Signals LED Turn Signals (front and rear)
Rearview Camera Integrated with display
Windshield Tempered glass with wiper/washer

Climate Control

Feature Specification
Heating System 800W Heater
Cooling System Air Conditioning (A/C)
Ventilation Power window for airflow control
Windshield Wiper Single wiper with washer fluid

Display and Controls

Feature Specification
Display Type 7-inch Digital LCD Color Display
Display Features Multi-language support, speed, battery level, trip data
Audio System Bluetooth Audio System
Control Panel Ergonomic dashboard with intuitive layout
Ignition Keyless start system
Horn Electric horn

Seating and Comfort

Feature Specification
Seat Type Adjustable captain's seat
Seat Adjustment Height and position adjustable
Armrests Adjustable
Suspension MacPherson suspension system
Cabin Space Single occupant with room for personal items

Storage and Convenience

Feature Specification
Storage Location Behind-the-seat compartment

Electrical System

Feature Specification
Voltage 60V DC System
Battery Type Lead-acid or Lithium (specify)
Circuit Protection Fuse protection system
Wiring Weather-resistant sealed connectors

Environmental & Operating Conditions

Feature Specification
Operating Temperature -10°C to 40°C (14°F to 104°F)
Weather Protection IP Rating [specify if available]
Terrain Capability Paved roads, sidewalks, light gravel

Compliance and Certifications

Feature Specification
Standards [CE, FDA, ISO - specify as applicable]
Classification Mobility Scooter / Personal Mobility Device
Recommended Use Urban and suburban environments

Package Contents

  • ET-4 Cruise Connect Plus Mobility Scooter (fully assembled or partial assembly)
  • Battery charger
  • User manual (multi-language)
  • Tool kit for minor adjustments
  • Windshield washer fluid
  • Keys (2 sets for backup)
  • Warranty card

Dimensions (Detailed)

  • Total Length: 235 cm (93 in)
  • Total Width: 110 cm (43 in)
  • Total Height: 153 cm (60 in)

Frequently Asked Questions (FAQ)

Q: What makes the ET-4 Cruise Connect Plus different from standard mobility scooters? A: The Grand Edition features a fully enclosed cabin with climate control (air conditioning and heating), power windows, keyless start, and a rearview camera—providing car-like comfort and protection in all weather conditions.

Q: How far can I travel on a single charge? A: The ET-4 offers up to 100 km (62 miles) of range on a full charge, depending on terrain, rider weight, weather conditions, and speed.

Q: How long does it take to charge? A: Charging time ranges from 3-8 hours depending on battery depletion level and charger specifications. A smart charger with auto shut-off is included.

Q: What is the top speed? A: The maximum speed is 30 km/h (approximately 18.6 mph), providing safe yet efficient travel for suburban and urban environments.

Q: Can it handle hills? A: Yes, the 1500W high-torque motor can climb moderate hills with gradients up to 25%.

Q: Is it safe to use in rain or snow? A: Absolutely. The fully enclosed cabin with windshield wiper and washer system protects you from rain, snow, and wind, making it ideal for year-round use in various weather conditions.

Q: What is the weight capacity? A: The scooter can safely carry up to 300 kg (660 lbs), including the rider and cargo.

Q: Do I need a driver's license to operate this scooter? A: Requirements vary by state. In most US states, mobility scooters under certain speed limits do not require a license, but we recommend checking your local DMV regulations. Some states may classify faster models differently.

Q: Does it come with storage space? A: Yes, there is convenient behind-the-seat storage for personal belongings, groceries, or medical supplies.

Q: What kind of brakes does it have? A: The ET-4 features hydraulic disc brakes on both front and rear wheels for reliable, responsive stopping power in all conditions.

Q: Is assembly required? A: Minimal assembly is required upon delivery. Detailed instructions are included, and customer support is available to assist. Professional assembly services may be available in select areas.

Q: What warranty is included? A: We offer a comprehensive warranty: 2 years on frame and motor, 1 year on electrical components and electronics, and 6 months on the battery (terms apply).

Q: Can I use it on sidewalks and bike paths? A: Regulations vary by municipality. Generally, mobility scooters are permitted on sidewalks, but speed restrictions may apply. Check local laws before use. Not legal on highways.

Q: How does the climate control work? A: The cabin features both an 800W heater for cold weather and air conditioning for hot weather. Controls are conveniently located on the dashboard for easy adjustment while driving.

Q: Is the scooter waterproof? A: While the enclosed cabin provides excellent weather protection, the scooter is weather-resistant rather than fully waterproof. Avoid deep water and prolonged exposure to heavy rain when possible.

Q: Can the seat accommodate larger individuals? A: Yes, the adjustable seat is designed for comfort and can accommodate various body types. The 300 kg load capacity provides ample support for most users.

Q: What maintenance is required? A: Regular maintenance includes: battery charging, tire pressure checks, brake inspection, cleaning, and periodic professional servicing. Detailed maintenance schedule included in user manual.

Q: Does it have a backup/reverse beeper? A: [Specify yes/no] - Safety features include turn signals and brake lights. Reverse functionality is controlled via the dashboard.

Q: Can I transport it in a vehicle? A: Due to its 260 kg (575 lbs) weight and enclosed design, this scooter is not easily transportable. It's designed to be your primary mobility vehicle rather than a portable solution.


Policies (USA)

Shipping Policy

Delivery Areas: We ship to all 50 US states (some remote areas may have restrictions).

Shipping Time: Most orders ship within 3-5 business days. Delivery typically takes 7-14 business days depending on location. Remote areas may require additional time.

Shipping Costs: Due to the size and weight of the ET-4 (575 lbs), shipping fees vary by location. Freight shipping calculated at checkout. Curbside delivery included; white glove delivery with setup available for additional fee.

Delivery Method: Freight truck delivery with lift gate service. Driver will deliver to curb or garage. You will be contacted 24-48 hours in advance to schedule delivery.

Tracking: You will receive a tracking number and freight company contact information once your order ships.

Inspection Upon Delivery: Please inspect your scooter immediately upon delivery for any damage. Take photos and report any damage to carrier and our customer service within 48 hours. Do not refuse delivery without contacting us first.

Signature Required: Adult signature (18+) required at delivery.


Return & Refund Policy

30-Day Return Window: Returns accepted within 30 days of delivery for unused scooters in original packaging with less than 10 miles on odometer.

Return Authorization: Contact customer service to obtain Return Authorization (RA) number before returning. Returns without RA will not be accepted.

Return Shipping: Customer is responsible for return freight shipping costs (typically $300-600) unless the product is defective or damaged upon arrival.

Restocking Fee: A 15% restocking fee applies to all returns (waived for defective products or shipping damage).

Condition Requirements: Scooter must be returned in new, unused condition with all original packaging, accessories, manuals, and keys.

Refund Processing: Refunds issued within 7-10 business days after receiving and inspecting the returned item. Refund will be credited to original payment method.

Non-Returnable Items: Customized or special-order configurations, installed accessories, and scooters with over 10 miles are not eligible for return.

Damaged or Defective Items: Different return process applies. Contact us immediately with photos for expedited resolution.


Warranty Policy

Comprehensive Limited Warranty:

  • Frame & Structure: 2 years from date of purchase
  • Motor & Drivetrain: 2 years from date of purchase
  • Electrical Components: 1 year from date of purchase
  • Electronics & Display: 1 year from date of purchase
  • Battery: 6 months (covers defects; degradation below 60% capacity within warranty period)

What's Covered: Manufacturing defects, structural frame issues, motor malfunctions, electrical failures, and component defects under normal use conditions.

What's Not Covered:

  • Normal wear and tear (tires, brake pads, wiper blades)
  • Accidents, collisions, or impact damage
  • Misuse, abuse, or neglect
  • Unauthorized modifications or repairs
  • Cosmetic damage (scratches, dents, fading)
  • Water damage from submersion or pressure washing
  • Commercial use
  • Damage from improper storage or maintenance

Claim Process:

  1. Contact customer service with proof of purchase
  2. Provide photos and detailed description of issue
  3. Our technician will diagnose the problem
  4. Approved claims may include repair, replacement parts, or product replacement at our discretion
  5. Labor costs may apply for repairs outside warranty coverage

Service Options: Parts shipped to customer for self-installation or local technician, or return to service center (freight costs may apply).

Warranty Transfer: Warranty is non-transferable and valid only for original purchaser.


Privacy Policy

Information Collection: We collect name, shipping address, billing address, email, phone number, and payment information to process orders and provide service.

Data Use: Your information is used solely for:

  • Order fulfillment and delivery coordination
  • Customer service and warranty support
  • Occasional promotional communications (opt-out available)
  • Product safety notifications if applicable

Data Protection: We use industry-standard SSL encryption and do not sell or share your personal information with third parties except as necessary for shipping (freight carriers), payment processing (payment gateways), and financing (if applicable).

Cookies: Our website uses cookies to improve user experience and remember preferences. You may disable cookies in your browser settings, though some features may not function properly.

Third-Party Services: We use trusted partners for shipping, payment processing, and analytics. Each has their own privacy policies.

Data Retention: We retain purchase records for warranty and legal purposes. You may request data deletion after warranty period expires.

Your Rights: You have the right to access, correct, or delete your personal information. Contact our privacy team for requests.


Terms & Conditions

Age Requirement: Purchaser must be 18 years or older. Operators should be physically and mentally capable of safe operation.

Intended Use: This mobility scooter is designed for personal mobility assistance on paved surfaces, sidewalks, and appropriate pathways. Not designed for off-road use or highway operation.

Compliance: User is responsible for complying with all local, state, and federal regulations regarding mobility scooter operation, including speed limits, location restrictions, and registration requirements where applicable.

Safety Requirements:

  • Read and understand user manual before operation
  • Perform pre-operation safety checks
  • Wear seatbelt if provided
  • Do not exceed weight capacity
  • Do not operate under influence of drugs or alcohol
  • Maintain safe speeds for conditions
  • Use headlights in low visibility

Liability: We are not responsible for injuries, property damage, or consequential damages resulting from misuse, modification, failure to follow safety instructions, or operation outside of recommended parameters.

Product Changes: Specifications, features, and colors subject to change without notice. We strive to keep information accurate but recommend confirming details before purchase.

Dispute Resolution: Any disputes will be resolved through binding arbitration in [Your State]. Class action waiver applies.

Governing Law: These terms are governed by the laws of [Your State], USA, and applicable federal regulations.

Entire Agreement: These terms constitute the entire agreement between buyer and seller, superseding any prior communications.


Payment Policy

Accepted Methods:

  • Major credit cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Bank wire transfer (for full payment)
  • Financing options (subject to credit approval)

Payment Security: All transactions processed through secure, PCI-compliant payment gateways with 256-bit SSL encryption.

Financing: Flexible payment plans available through Klarna with approved credit. Options include:

  • 12-month financing at [X]% APR
  • 24-month financing at [X]% APR
  • 36-month financing at [X]% APR (Rates and terms subject to credit approval)

Deposit: Some orders may require 20-30% deposit with balance due before shipping.

Price Matching: We offer price matching on identical products from authorized US retailers within 30 days of purchase. Exclusions apply.

Sales Tax: Applicable state and local sales taxes will be calculated at checkout based on shipping address.

Price Guarantee: Prices subject to change. Price locked at time of order confirmation.


Customer Support

Contact Information:

  • Phone: 6282627718
  • Email: info@renovomotors.com
  • Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Closed

Response Time: We aim to respond to all inquiries within 24 business hours (48 hours on weekends).

Support Services:

  • Pre-purchase consultation
  • Technical support
  • Warranty claims
  • Parts ordering
  • Troubleshooting assistance
  • User manual and documentation

Service Network: Authorized service centers available in major metropolitan areas. Contact us for nearest location.

Emergency Support: For urgent technical issues, leave detailed voicemail and we'll respond as quickly as possible.


Service & Maintenance Policy

Recommended Maintenance Schedule:

  • Weekly: Visual inspection, tire pressure check, battery charge
  • Monthly: Brake test, light function check, wiper fluid level
  • Quarterly: Professional inspection recommended
  • Annually: Comprehensive service including brake adjustment, suspension check, electrical system test

Maintenance Records: Keep records of all maintenance for warranty purposes.

Authorized Service: While warranty is in effect, repairs should be performed by authorized technicians or using manufacturer-approved parts.

Parts Availability: Replacement parts available for order through customer service. Common wear items typically ship within 2-3 business days.

DIY Repairs: User manual includes basic troubleshooting and minor maintenance procedures. For complex repairs, professional service recommended.


Disclaimer: These policies serve as general guidelines. We reserve the right to update policies with notice. For the most current version, visit our website. Please consult with legal counsel to ensure all policies comply with applicable federal, state, and local laws, including ADA requirements, consumer protection regulations, FTC guidelines, and e-commerce laws.


Range and performance specifications based on ideal conditions: 165 lb (75 kg) rider, flat terrain, 20°C (68°F) temperature, no wind, moderate speed. Actual results may vary based on rider weight, terrain, temperature, wind, speed, tire pressure, and driving style.

View full details

ET-4 Cruise Connect Plus — Grand Edition Fully Enclosed Mobility Scooter ($400 Off)

Experience premium all-season mobility with the ET-4 Cruise Connect Plus Grand Edition. This fully enclosed 4-wheel mobility scooter features climate control (A/C & 800W heater), 100km range, 1500W motor, hydraulic brakes, and 7" display. Perfect for seniors seeking weather-protected, comfortable transportation. 300kg capacity, 30km/h top speed, keyless start, rearview camera. Shop now for year-round independence!

User Manual


Product Description

The ET-4 Cruise Connect Plus — Grand Edition is the ultimate fully enclosed mobility scooter designed for year-round comfort, safety, and independence. Whether navigating city streets or suburban roads, this premium four-wheel scooter provides unparalleled weather protection and advanced features that redefine personal mobility.

Key Features

All-Weather Protection

  • Fully enclosed cabin shields you from rain, snow, wind, and extreme temperatures
  • Integrated windshield wiper and washer system for clear visibility
  • Air conditioning keeps you cool in summer heat
  • Powerful 800W heater ensures warmth during cold weather
  • Year-round comfort and protection

Premium Comfort

  • Adjustable seat with ergonomic design for personalized fit
  • MacPherson suspension system absorbs bumps for smoother rides
  • Intuitive, ergonomic controls reduce fatigue
  • Power window for adjustable airflow without leaving your seat
  • Ideal for city streets and suburban roads

Advanced Safety & Technology

  • User-friendly 7-inch multi-language digital LCD color display
  • Integrated Bluetooth audio system for entertainment
  • Clear rearview camera enhances visibility and safety
  • Hydraulic disc braking system (front and rear) for reliable stopping power
  • Complete LED lighting: headlights, tail lights, brake lights, and turn signals
  • Keyless start for effortless, secure entry

Impressive Performance

  • Up to 100 km (62 miles) range on a single charge
  • 1500W high-torque motor for powerful performance
  • 30 km/h (18.6 mph) top speed
  • Climbs moderate hills up to 25% gradient
  • 300 kg (660 lbs) load capacity

Complete Specifications

Power System

Feature Specification
Motor 60V 1500W High Torque Motor
Battery System 60V (capacity varies by configuration)
Charging Time 3-8 hours (depending on depletion level)
Range Up to 100 km (62 miles) per charge*
Charger Smart charger with auto shut-off

Performance & Riding Experience

Feature Specification
Top Speed 30 km/h (18.6 mph)
Riding Modes Forward & Reverse
Climbing Capability 25% gradient (moderate hills)
Transmission Throttle control
Speed Control Variable speed throttle

Build and Structure

Feature Specification
Frame Material High Strength Steel
Overall Dimensions 235 × 110 × 153 cm (L × W × H)
93 × 43 × 60 inches (L × W × H)
Net Weight 260 kg (575 lbs)
Load Capacity 300 kg (660 lbs)
Cabin Type Fully enclosed with door
Ground Clearance [Specify if available]

Wheels and Tires

Feature Specification
Front Tires 125/65-12 Tubeless
Rear Tires 125/65-12 Tubeless
Wheels 12" Alloy Wheels (all four)
Wheel Configuration Four-wheel design for stability

Braking and Safety Systems

Feature Specification
Front Brakes Hydraulic Disc Brake
Rear Brakes Hydraulic Disc Brake
Parking Brake Included
Safety Features Rearview camera, turn signals, horn
Reflectors Front, rear, and side reflectors

Lighting and Visibility

Feature Specification
Headlights LED Headlights
Tail Lights LED Tail Lights
Brake Lights LED Brake Lights
Turn Signals LED Turn Signals (front and rear)
Rearview Camera Integrated with display
Windshield Tempered glass with wiper/washer

Climate Control

Feature Specification
Heating System 800W Heater
Cooling System Air Conditioning (A/C)
Ventilation Power window for airflow control
Windshield Wiper Single wiper with washer fluid

Display and Controls

Feature Specification
Display Type 7-inch Digital LCD Color Display
Display Features Multi-language support, speed, battery level, trip data
Audio System Bluetooth Audio System
Control Panel Ergonomic dashboard with intuitive layout
Ignition Keyless start system
Horn Electric horn

Seating and Comfort

Feature Specification
Seat Type Adjustable captain's seat
Seat Adjustment Height and position adjustable
Armrests Adjustable
Suspension MacPherson suspension system
Cabin Space Single occupant with room for personal items

Storage and Convenience

Feature Specification
Storage Location Behind-the-seat compartment

Electrical System

Feature Specification
Voltage 60V DC System
Battery Type Lead-acid or Lithium (specify)
Circuit Protection Fuse protection system
Wiring Weather-resistant sealed connectors

Environmental & Operating Conditions

Feature Specification
Operating Temperature -10°C to 40°C (14°F to 104°F)
Weather Protection IP Rating [specify if available]
Terrain Capability Paved roads, sidewalks, light gravel

Compliance and Certifications

Feature Specification
Standards [CE, FDA, ISO - specify as applicable]
Classification Mobility Scooter / Personal Mobility Device
Recommended Use Urban and suburban environments

Package Contents

  • ET-4 Cruise Connect Plus Mobility Scooter (fully assembled or partial assembly)
  • Battery charger
  • User manual (multi-language)
  • Tool kit for minor adjustments
  • Windshield washer fluid
  • Keys (2 sets for backup)
  • Warranty card

Dimensions (Detailed)

  • Total Length: 235 cm (93 in)
  • Total Width: 110 cm (43 in)
  • Total Height: 153 cm (60 in)

Frequently Asked Questions (FAQ)

Q: What makes the ET-4 Cruise Connect Plus different from standard mobility scooters? A: The Grand Edition features a fully enclosed cabin with climate control (air conditioning and heating), power windows, keyless start, and a rearview camera—providing car-like comfort and protection in all weather conditions.

Q: How far can I travel on a single charge? A: The ET-4 offers up to 100 km (62 miles) of range on a full charge, depending on terrain, rider weight, weather conditions, and speed.

Q: How long does it take to charge? A: Charging time ranges from 3-8 hours depending on battery depletion level and charger specifications. A smart charger with auto shut-off is included.

Q: What is the top speed? A: The maximum speed is 30 km/h (approximately 18.6 mph), providing safe yet efficient travel for suburban and urban environments.

Q: Can it handle hills? A: Yes, the 1500W high-torque motor can climb moderate hills with gradients up to 25%.

Q: Is it safe to use in rain or snow? A: Absolutely. The fully enclosed cabin with windshield wiper and washer system protects you from rain, snow, and wind, making it ideal for year-round use in various weather conditions.

Q: What is the weight capacity? A: The scooter can safely carry up to 300 kg (660 lbs), including the rider and cargo.

Q: Do I need a driver's license to operate this scooter? A: Requirements vary by state. In most US states, mobility scooters under certain speed limits do not require a license, but we recommend checking your local DMV regulations. Some states may classify faster models differently.

Q: Does it come with storage space? A: Yes, there is convenient behind-the-seat storage for personal belongings, groceries, or medical supplies.

Q: What kind of brakes does it have? A: The ET-4 features hydraulic disc brakes on both front and rear wheels for reliable, responsive stopping power in all conditions.

Q: Is assembly required? A: Minimal assembly is required upon delivery. Detailed instructions are included, and customer support is available to assist. Professional assembly services may be available in select areas.

Q: What warranty is included? A: We offer a comprehensive warranty: 2 years on frame and motor, 1 year on electrical components and electronics, and 6 months on the battery (terms apply).

Q: Can I use it on sidewalks and bike paths? A: Regulations vary by municipality. Generally, mobility scooters are permitted on sidewalks, but speed restrictions may apply. Check local laws before use. Not legal on highways.

Q: How does the climate control work? A: The cabin features both an 800W heater for cold weather and air conditioning for hot weather. Controls are conveniently located on the dashboard for easy adjustment while driving.

Q: Is the scooter waterproof? A: While the enclosed cabin provides excellent weather protection, the scooter is weather-resistant rather than fully waterproof. Avoid deep water and prolonged exposure to heavy rain when possible.

Q: Can the seat accommodate larger individuals? A: Yes, the adjustable seat is designed for comfort and can accommodate various body types. The 300 kg load capacity provides ample support for most users.

Q: What maintenance is required? A: Regular maintenance includes: battery charging, tire pressure checks, brake inspection, cleaning, and periodic professional servicing. Detailed maintenance schedule included in user manual.

Q: Does it have a backup/reverse beeper? A: [Specify yes/no] - Safety features include turn signals and brake lights. Reverse functionality is controlled via the dashboard.

Q: Can I transport it in a vehicle? A: Due to its 260 kg (575 lbs) weight and enclosed design, this scooter is not easily transportable. It's designed to be your primary mobility vehicle rather than a portable solution.


Policies (USA)

Shipping Policy

Delivery Areas: We ship to all 50 US states (some remote areas may have restrictions).

Shipping Time: Most orders ship within 3-5 business days. Delivery typically takes 7-14 business days depending on location. Remote areas may require additional time.

Shipping Costs: Due to the size and weight of the ET-4 (575 lbs), shipping fees vary by location. Freight shipping calculated at checkout. Curbside delivery included; white glove delivery with setup available for additional fee.

Delivery Method: Freight truck delivery with lift gate service. Driver will deliver to curb or garage. You will be contacted 24-48 hours in advance to schedule delivery.

Tracking: You will receive a tracking number and freight company contact information once your order ships.

Inspection Upon Delivery: Please inspect your scooter immediately upon delivery for any damage. Take photos and report any damage to carrier and our customer service within 48 hours. Do not refuse delivery without contacting us first.

Signature Required: Adult signature (18+) required at delivery.


Return & Refund Policy

30-Day Return Window: Returns accepted within 30 days of delivery for unused scooters in original packaging with less than 10 miles on odometer.

Return Authorization: Contact customer service to obtain Return Authorization (RA) number before returning. Returns without RA will not be accepted.

Return Shipping: Customer is responsible for return freight shipping costs (typically $300-600) unless the product is defective or damaged upon arrival.

Restocking Fee: A 15% restocking fee applies to all returns (waived for defective products or shipping damage).

Condition Requirements: Scooter must be returned in new, unused condition with all original packaging, accessories, manuals, and keys.

Refund Processing: Refunds issued within 7-10 business days after receiving and inspecting the returned item. Refund will be credited to original payment method.

Non-Returnable Items: Customized or special-order configurations, installed accessories, and scooters with over 10 miles are not eligible for return.

Damaged or Defective Items: Different return process applies. Contact us immediately with photos for expedited resolution.


Warranty Policy

Comprehensive Limited Warranty:

  • Frame & Structure: 2 years from date of purchase
  • Motor & Drivetrain: 2 years from date of purchase
  • Electrical Components: 1 year from date of purchase
  • Electronics & Display: 1 year from date of purchase
  • Battery: 6 months (covers defects; degradation below 60% capacity within warranty period)

What's Covered: Manufacturing defects, structural frame issues, motor malfunctions, electrical failures, and component defects under normal use conditions.

What's Not Covered:

  • Normal wear and tear (tires, brake pads, wiper blades)
  • Accidents, collisions, or impact damage
  • Misuse, abuse, or neglect
  • Unauthorized modifications or repairs
  • Cosmetic damage (scratches, dents, fading)
  • Water damage from submersion or pressure washing
  • Commercial use
  • Damage from improper storage or maintenance

Claim Process:

  1. Contact customer service with proof of purchase
  2. Provide photos and detailed description of issue
  3. Our technician will diagnose the problem
  4. Approved claims may include repair, replacement parts, or product replacement at our discretion
  5. Labor costs may apply for repairs outside warranty coverage

Service Options: Parts shipped to customer for self-installation or local technician, or return to service center (freight costs may apply).

Warranty Transfer: Warranty is non-transferable and valid only for original purchaser.


Privacy Policy

Information Collection: We collect name, shipping address, billing address, email, phone number, and payment information to process orders and provide service.

Data Use: Your information is used solely for:

  • Order fulfillment and delivery coordination
  • Customer service and warranty support
  • Occasional promotional communications (opt-out available)
  • Product safety notifications if applicable

Data Protection: We use industry-standard SSL encryption and do not sell or share your personal information with third parties except as necessary for shipping (freight carriers), payment processing (payment gateways), and financing (if applicable).

Cookies: Our website uses cookies to improve user experience and remember preferences. You may disable cookies in your browser settings, though some features may not function properly.

Third-Party Services: We use trusted partners for shipping, payment processing, and analytics. Each has their own privacy policies.

Data Retention: We retain purchase records for warranty and legal purposes. You may request data deletion after warranty period expires.

Your Rights: You have the right to access, correct, or delete your personal information. Contact our privacy team for requests.


Terms & Conditions

Age Requirement: Purchaser must be 18 years or older. Operators should be physically and mentally capable of safe operation.

Intended Use: This mobility scooter is designed for personal mobility assistance on paved surfaces, sidewalks, and appropriate pathways. Not designed for off-road use or highway operation.

Compliance: User is responsible for complying with all local, state, and federal regulations regarding mobility scooter operation, including speed limits, location restrictions, and registration requirements where applicable.

Safety Requirements:

  • Read and understand user manual before operation
  • Perform pre-operation safety checks
  • Wear seatbelt if provided
  • Do not exceed weight capacity
  • Do not operate under influence of drugs or alcohol
  • Maintain safe speeds for conditions
  • Use headlights in low visibility

Liability: We are not responsible for injuries, property damage, or consequential damages resulting from misuse, modification, failure to follow safety instructions, or operation outside of recommended parameters.

Product Changes: Specifications, features, and colors subject to change without notice. We strive to keep information accurate but recommend confirming details before purchase.

Dispute Resolution: Any disputes will be resolved through binding arbitration in [Your State]. Class action waiver applies.

Governing Law: These terms are governed by the laws of [Your State], USA, and applicable federal regulations.

Entire Agreement: These terms constitute the entire agreement between buyer and seller, superseding any prior communications.


Payment Policy

Accepted Methods:

  • Major credit cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Bank wire transfer (for full payment)
  • Financing options (subject to credit approval)

Payment Security: All transactions processed through secure, PCI-compliant payment gateways with 256-bit SSL encryption.

Financing: Flexible payment plans available through Klarna with approved credit. Options include:

  • 12-month financing at [X]% APR
  • 24-month financing at [X]% APR
  • 36-month financing at [X]% APR (Rates and terms subject to credit approval)

Deposit: Some orders may require 20-30% deposit with balance due before shipping.

Price Matching: We offer price matching on identical products from authorized US retailers within 30 days of purchase. Exclusions apply.

Sales Tax: Applicable state and local sales taxes will be calculated at checkout based on shipping address.

Price Guarantee: Prices subject to change. Price locked at time of order confirmation.


Customer Support

Contact Information:

  • Phone: 6282627718
  • Email: info@renovomotors.com
  • Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
  • Saturday: 10:00 AM - 4:00 PM EST
  • Sunday: Closed

Response Time: We aim to respond to all inquiries within 24 business hours (48 hours on weekends).

Support Services:

  • Pre-purchase consultation
  • Technical support
  • Warranty claims
  • Parts ordering
  • Troubleshooting assistance
  • User manual and documentation

Service Network: Authorized service centers available in major metropolitan areas. Contact us for nearest location.

Emergency Support: For urgent technical issues, leave detailed voicemail and we'll respond as quickly as possible.


Service & Maintenance Policy

Recommended Maintenance Schedule:

  • Weekly: Visual inspection, tire pressure check, battery charge
  • Monthly: Brake test, light function check, wiper fluid level
  • Quarterly: Professional inspection recommended
  • Annually: Comprehensive service including brake adjustment, suspension check, electrical system test

Maintenance Records: Keep records of all maintenance for warranty purposes.

Authorized Service: While warranty is in effect, repairs should be performed by authorized technicians or using manufacturer-approved parts.

Parts Availability: Replacement parts available for order through customer service. Common wear items typically ship within 2-3 business days.

DIY Repairs: User manual includes basic troubleshooting and minor maintenance procedures. For complex repairs, professional service recommended.


Disclaimer: These policies serve as general guidelines. We reserve the right to update policies with notice. For the most current version, visit our website. Please consult with legal counsel to ensure all policies comply with applicable federal, state, and local laws, including ADA requirements, consumer protection regulations, FTC guidelines, and e-commerce laws.


Range and performance specifications based on ideal conditions: 165 lb (75 kg) rider, flat terrain, 20°C (68°F) temperature, no wind, moderate speed. Actual results may vary based on rider weight, terrain, temperature, wind, speed, tire pressure, and driving style.